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7,120 Posts
Discussion Starter · #1 ·
Blantantly taken from the sister site! Interesting idea but those poor mechanics......"you're doing that wrong"

Not sure if this is a hoax though - there's nothing on Audi UK site.

New 'Direct Reception' System Gives Insight into the Mechanics of Audi

Jul 1, 2010

Pioneering new interactive audio visual system enables Audi
customers to watch and communicate with Audi technicians as they work.
  • Audi Direct Reception system allowing customers to be
    more closely involved in work undertaken on their cars is currently
    being rolled out across Audi Centre network
  • Technician wears 'Audi Cam' which links to monitor in service reception, and communicates via two-way audio link
  • Aim is to maximise 'transparency' and instil even greater confidence by providing conclusive proof of problems in 'real time'
  • Fixed price servicing option now in place for A1 models
  • Fixed
    price for five key maintenance jobs for A3, A4, A6 and TT models in
    excess of 36 months old and up to 2.0-litres in capacity

    Candid cameras will soon be focused on all Audi Centre service areas as
    part of a new Direct Reception initiative being rolled out across the
    network that will enable Audi customers to view in 'real time', and
    communicate with, technicians as they carry out diagnosis and repair

    From the comfort of the Audi Centre reception area customers will have
    direct audio visual access to their cars as they are worked on by
    technicians equipped with 'Audi Cams' and two-way audio links. They
    will be free to talk to the technicians directly, and service advisors
    will be on hand to answer any questions that arise. The aim is to
    provide full exposure to the investigative and corrective work
    undertaken, maximising 'transparency' and instilling even greater
    confidence not only in the legitimacy of each diagnosis but also the
    quality of workmanship demonstrated by Audi trained technicians.

    Customer feedback from Direct Reception pilot schemes has been
    overwhelmingly positive, with all participants polled so far confirming
    that they would recommend the service to others.

    Commenting on the new initiative, Director of Audi UK Jeremy Hicks
    said: "Service departments throughout the industry are often accused of
    baffling customers with science - by offering ours full exposure to the
    work undertaken on their cars, and the ability to talk through that
    work with the technician involved, our aim is to demystify the process
    as fully as possible. We want to ensure that everyone who entrusts
    their Audi to us for servicing and repairs knows exactly where they
    stand and exactly what to expect."

    As well as offering a straightforward, substantiated prognosis on the
    condition of every car, Audi Centres can also provide the added
    reassurance of fixed price maintenance to owners of A3, A4, A6 and TT
    models that are over 36 months old and powered by engines of up to (and
    including) 2.0-litres in capacity. Seven of the tasks carried out most
    frequently to these cars are covered by a fixed, all-inclusive and
    highly competitive price that applies nationally.

    The tasks include major and minor services (£249 and £99 respectively),
    clutch replacement (front-wheel-drive £599, quattro £799), front and
    rear brake pad replacement (£99 front, £99 rear), front and rear pad
    and disc replacement (£229), front wiper blade replacement (£39), brake
    fluid change (£49) and cambelt replacement (£349).

    Fixed price service plan for A1 customers

    Buyers of the new Audi A1 premium compact hatchback can also specify an
    optional fixed price service plan which, for a one-off payment of just
    £250 (when the car is programmed to adhere to the long life service
    regime), will leave them safe in the knowledge that their servicing
    needs are covered financially for the first five years or 50,000 miles
    (whichever comes first).

    All scheduled servicing, including brake fluid changes, is taken care
    of over this period, and any labour and parts (excluding items subject
    to wear and tear) involved are covered by a two-year Audi warranty.

    Online service booking

    Servicing for all Audi models can now be booked online by visiting and clicking on 'owners area'.

47 Posts
I would say it is a bit of a pain for the mechanics, especially if there is a peculiar problem they are trying to sort out. Maybe not so bad if they are doing routine stuff.

Most people don't give a damn about what's under the hood and would prefer read a 2 year old copy of Hello magazine than keep an eye on the mechanic.

However, for people who are genuinely interested, it provides an opportunity to maybe learn some stuff about their car and what not. Watching someone proficient doing their job can be quite educational as well as enjoyable ...

7,120 Posts
Discussion Starter · #3 ·
Yep, it also lets the owner make sure that the car is being treated correctly.

I doubt the system works when the car's on test drive though.

Premium Member
6,079 Posts
imagine all that pent up frustration that used to come out in servicing now has to come out via the right foot on the test drive...

4,874 Posts
Atleast you know how long the car was actually being worked on! hate being watched every second of every day though.
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