I watched a 15 minute show on there about the new A3, It was so biased it was quite funny, but ultimately frustrating. The presenter kept saying how great the navigation / entertainment system is, and how easy it is to use - but spent 10 out of the 15 minutes explaining what each of the buttons on it does!
Yeah i know those shows are really frustrating, I watched a show there last week that was talking about their master technicians. Basicaclly they have a good understanding of 5051 which is like vagcom.
What was interesting though was that they have a direct link with the factory that can tell them how to fit a new part, if its a common problem and how many are in stock........it kind of puts to rest the saying " we've never come accross that problem ever before!!"