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Discussion Starter · #1 ·
So. Purchased the mk1 TTS back in late June from Audi Camberley down in Surrey. Great test drive, good chat with Dominic, deal done and dusted, cracking test drive run.

Popped it back in for some tweaks and niggles (the passenger seat got stuck and wouldn't tilt forward as the cable went slack somewhere in the system, the brakes squeaked like mad, and the door seal on the passenger side clicked occasionally on opening... Oh and a side light went on the n/side).

This went into Audi Bexley (they're 10mins up the road as opposed to a good hour away!) and they took it in, here's what came back:

  • Passenger seat - cable re-tensioned, sorted
  • Door seal - relates to a bodywork repair that I'd missed, and it's non-Audi. Not major, not fussed really.
  • Side light - replaced zip charge
  • Brakes - no fault found (couldn't re-produce), I should expect the occasional squeak(!) - I set that one straight on the spot

I work in IT - I know that to understand and fix something it needs to be diagnosed. Bizarrely the brakes tend to be more after a warm up. The fault here is that under light braking, they squeal like a pig but not quite as loud. You drive past a pub though where people outside and it can turn heads.

On and off left it for a while, and then at the uk-mkivs megameet Jon (harveysduvet) was good enough to VAGCOM the car. It kicked out a fault to do with a intermittent cam timing sensor.

Managed to finally get it booked back in today at Audi Bexley, to investigate the fault, and re-report the brakes issue as it was getting worse again.

Here's the outcome:

  • VAGCOM Fault - intermittent fault that is not showing any signs now. If it comes up 3 times the engine light will flag for a check. I'm not seeing any other issues and the car's running pretty good so fair cop. I'll keep an eye. At least it's reported and they know I've seen the fault come up should there be further problems
  • Brakes - no fault found (couldn't recreate the fault).

At this point I'm a bit miffed, as it's not hard to re-create. Rang back down to Camberley and gave Dominic the heads up and he said if it can be proved it can be looked at and something sorted out. Agreed with Bexley that Saturday week when I've got time I'll re-create and get one of the guys out and re-create. It's a bit crap to be blunt, but as above, you have to re-create a fault to be able to look at it.

I leave the dealers, get barely half a mile down the road, and even with the windows up I've caught wind of a noise. Music off, windows down, and I'm squeaking in the traffic under light braking again. I pass a pub in Bexley Village and I'm turning heads. It's embarrassing.

I'm now very VERY pished off. Loop the loop and back to Bexley, ring in (it's half 5 now) to tell them I'm coming back and one of them's coming out with me to prove it.

End up with the Quality Manager in the car (I'll skip the bit where I give the service guy an absolute pasting). I don't have to even leave the car park (in fact I need about 30 foot of car park) to demo the problem. Having pointed out they've had it twice, it costs me between 10 and 15 quid everytime I go to Audi (train to work and back plus cab in the evening to the dealer), and it's hardly rocket science, we'll be following this up in the morning.

Tomorrow I'll ring Camberley and give them the heads up then get back to Bexley and get them to talk and sort. The guy was pretty good at acknowledging it's not been a good day for me with them. When it has to go back next, despite being quite a trek from the dealers (10+ mi) we've agreed that they'll be coming to collect and return as I shouldn't have this kind of crap. It's a start, we'll see.

More hopefully later in the week and hopefully some good news. I don't want to have to actually go back to Camberley to sort this out, there will be a riot if that happens...

To put this in to perspective though, I had a couple of niggles with VW service that were instantly smoothed over. Never had I had to put up with this level of idiocracy though. Considering that Audi are supposed to be the creme de la creme, they bloody aren't right now.

C

C
 

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I went to Bexley Audi when we were looking for the A4 - it was a quiet Sunday and the receptionist spent all her time gossiping on the phone and the salesmen couldn't be bothered to get off their RSs - not impressed. and its in a stupid location too.

I'd be asking for them to compensate you for the pennies you've had to outlay whilst they repeatedly had the car in, Chris, IIWY...

Good luck - i REALLY know how annoying this stuff is
 

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I may be wrong, but for some reason dealers south of the river, seem to be a bit kak at customer service and doing their jobs. I am on about VW, but Audi seem the same from what i have just read.

They are all the same really, just want more and more money.

Hafizur
 

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Discussion Starter · #7 ·
I commute into Central London via train, I acn't drive as I don't have a space any more, so the courtesy car is pointless, I'm just actually in the long run pointelss taking it away from someone with a greater need.

Bexley's the only convenient one, but they've lost any hope of dealer servicing, BBT here I come when that's due.

Spoke to both Camberley and Bexley today, briefed them both of what I expect, and left Bexley to run with it. Nothing. I might pop up in the morning to find out what the score is.

Doesn't inspire Audi - cream of the crop?? Cream of the rot more like...

I've had a couple of issues with Beadles in Dartford (VW) before, but always sorted well. Back to VW if I stay VAG I think, they're pros by comparison bless them [:)]

C
 

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I bought my A3 from Bexley. Got a good deal but a bit out of the way for a service.

Agree with the stupid location. Hope you get it sorted Chris.
 

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It was the only one at the time with the colour and toys that fitted the bill.

Still got the thing, bit of a record for me.
 

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[quote user="damianmkv"]flippin' 'eck, Curley - thats a bit of a trek for you isn't it ?

[/quote]

It was the only place that had a nice red one the same as mine instead of the manky old blue one he had [;)]
 

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Discussion Starter · #14 ·
Not really Ade no, it's BExley of a mammoth trek that's not worht it. No update as I couldn't face dealing with them whilst away in Bristol all last week.

Not sure whether to pop in up there shortly (I'm up that way anyway) or just leave it for Monday - you know when you lose the will to live tho??

C
 

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I know that feeling - I had VW on the phone doing a customer satisfaction survey on Friday

VW " How would you summarise the ownership of your Golf ? "

Me - " It would have been less painful for me to cut off my own head"

silence after that......
 

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Discussion Starter · #17 ·
Cracking article there Wellsy, and wouldn't surprise me knowing them.

Anyway an update on the story.

Whilst on the trip to Manchester, BING BING - Orange Brake Pad Warning light comes on.

They are looking abit low, so booked in for today

Took it in, ignored the pillock who I dealt wiht previously and sat down with one of the other lasses who I'd been having a chat with and saw I was about to murder someone last time I was there (always worrying when they remember you for such reasons!)

Anyway, reminded her of the score. Gave her the car, the previous history of reports, and my requirements. Get the brakes sorted. I am not paying you a penny. Here's Dominic's details. Make me happy (easy!)

The lass has dealt with and got everything on the move today. My brake pads which are virtually gone (the alarm should've gone off sooner but there was a wiring fault found on the pads alarm cabling) are being replaced, and paid for by the selling dealer. This girl tracked down the crazy salesman, and made him cough up (more on that though, that gets interesting).

I'm getting a new passenger seatbelt - that's not been right the last month or so, and on reporting to her and having it checked out, it's been deemed a hazard and a new one ordered. That's due Thursday.

My seat has failed again to tilt forward on the passenger side, and they've re-looked at that and are replacing various parts due tomorrow (passenger seat was in an unnatural position ready for tomorrow when I got back earlier - but it looked fine!).

Now the brakes. This is hilarous. Audi Bexley won't fix the brakes until payment is in front of them. So card payment authorised, or a cheque with guarantee sat on their desk. Audi Camberley wouldn't use a card to pay for my brake issue (even for a manager to use one of theirs and claim it back). So they're sending a cheque. Due Friday. Jesus. They've already had issues from two other garages falling through recently and payment being lost - and I have no issues with that, but sh*t service again from Audi Camberley. Not fussed though, seatbelt isn't in til Thurs as above, so keep the car (read on)

So whilst saying "No good, I'm using a car on Thursday", I was offered an A4 2.0TDI estate auto, or an A3 2.0 TDI to take away until my car is fixed. On pointing out that it's up for about 150 miles on Thursday and if mine's not fixed by Friday, up to 300 miles over the weekend, their attitude was "That's no problem, do waht you need to".

Result! [y]

So, my car's getting sorted in all areas. For free, as I wanted weeks and weeks ago. The lady has got everything arranged in one day - today. PreviousPillock couldn't manage that in several weeks. And they've given me a car to use as I need until my car's fixed.

More news when I get the car back - but I'm having my faith restored here, and feeling much better. This is the service I wanted (and expected) originally. I'm getting it now thankfully, but if only it had been from day one.

I will then be naming and shame those involved for being crap, as well as this nice lass who's got everything under control (so far!) so that people can avoid the same traps.

C [H]
 

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[quote user="CkB"]

I'm getting a new passenger seatbelt - that's not been right the last month or so, and on reporting to her and having it checked out, it's been deemed a hazard and a new one ordered. That's due Thursday.

[/quote]You let me out in a dodgy seat belt when you were 'demonstrating' the haldex controller?! Seemed to hold on to me just fine as we went round those roundabouts [:D]

Glad it's being sorted now, but all sounds like a lot of hassle and a level of service way below what you'd expect.

Jon.
 

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Discussion Starter · #19 ·
It is.

And the seatbelt's a hazard cos it'll kill through suffocation in my book - as I said, when it locks thats it it locks! [;)]

So yeah it works too well...

C
 

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Discussion Starter · #20 ·
OK so the car's back, looking clean and shiny if a bit damp out side on the back drive.

Phone call yesterday from Audi "I was getting rather angry that they'd not sent it but we got two posts this morning - I've got your cheque, we're starting on your car in about half an hour". Can I please get a w00t w00t!!

Picked it up yesterday evening about half 5. NO SQUEAK (touch wood so far!). No alarms. Brakes feeling much different although still need wearing in (oh you can tell how new the pads are!).

I'm off to Norwich a little later today and back tomorrow, so that's the brake running in period and also the full road test. If I'm back from that and still happy then, God forbid, I might just have to put up the "RESOLVED" stamp on this thread!

C
 
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