So. Purchased the mk1 TTS back in late June from Audi Camberley down in Surrey. Great test drive, good chat with Dominic, deal done and dusted, cracking test drive run.
Popped it back in for some tweaks and niggles (the passenger seat got stuck and wouldn't tilt forward as the cable went slack somewhere in the system, the brakes squeaked like mad, and the door seal on the passenger side clicked occasionally on opening... Oh and a side light went on the n/side).
This went into Audi Bexley (they're 10mins up the road as opposed to a good hour away!) and they took it in, here's what came back:
I work in IT - I know that to understand and fix something it needs to be diagnosed. Bizarrely the brakes tend to be more after a warm up. The fault here is that under light braking, they squeal like a pig but not quite as loud. You drive past a pub though where people outside and it can turn heads.
On and off left it for a while, and then at the uk-mkivs megameet Jon (harveysduvet) was good enough to VAGCOM the car. It kicked out a fault to do with a intermittent cam timing sensor.
Managed to finally get it booked back in today at Audi Bexley, to investigate the fault, and re-report the brakes issue as it was getting worse again.
Here's the outcome:
At this point I'm a bit miffed, as it's not hard to re-create. Rang back down to Camberley and gave Dominic the heads up and he said if it can be proved it can be looked at and something sorted out. Agreed with Bexley that Saturday week when I've got time I'll re-create and get one of the guys out and re-create. It's a bit crap to be blunt, but as above, you have to re-create a fault to be able to look at it.
I leave the dealers, get barely half a mile down the road, and even with the windows up I've caught wind of a noise. Music off, windows down, and I'm squeaking in the traffic under light braking again. I pass a pub in Bexley Village and I'm turning heads. It's embarrassing.
I'm now very VERY pished off. Loop the loop and back to Bexley, ring in (it's half 5 now) to tell them I'm coming back and one of them's coming out with me to prove it.
End up with the Quality Manager in the car (I'll skip the bit where I give the service guy an absolute pasting). I don't have to even leave the car park (in fact I need about 30 foot of car park) to demo the problem. Having pointed out they've had it twice, it costs me between 10 and 15 quid everytime I go to Audi (train to work and back plus cab in the evening to the dealer), and it's hardly rocket science, we'll be following this up in the morning.
Tomorrow I'll ring Camberley and give them the heads up then get back to Bexley and get them to talk and sort. The guy was pretty good at acknowledging it's not been a good day for me with them. When it has to go back next, despite being quite a trek from the dealers (10+ mi) we've agreed that they'll be coming to collect and return as I shouldn't have this kind of crap. It's a start, we'll see.
More hopefully later in the week and hopefully some good news. I don't want to have to actually go back to Camberley to sort this out, there will be a riot if that happens...
To put this in to perspective though, I had a couple of niggles with VW service that were instantly smoothed over. Never had I had to put up with this level of idiocracy though. Considering that Audi are supposed to be the creme de la creme, they bloody aren't right now.
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Popped it back in for some tweaks and niggles (the passenger seat got stuck and wouldn't tilt forward as the cable went slack somewhere in the system, the brakes squeaked like mad, and the door seal on the passenger side clicked occasionally on opening... Oh and a side light went on the n/side).
This went into Audi Bexley (they're 10mins up the road as opposed to a good hour away!) and they took it in, here's what came back:
- Passenger seat - cable re-tensioned, sorted
- Door seal - relates to a bodywork repair that I'd missed, and it's non-Audi. Not major, not fussed really.
- Side light - replaced zip charge
- Brakes - no fault found (couldn't re-produce), I should expect the occasional squeak(!) - I set that one straight on the spot
I work in IT - I know that to understand and fix something it needs to be diagnosed. Bizarrely the brakes tend to be more after a warm up. The fault here is that under light braking, they squeal like a pig but not quite as loud. You drive past a pub though where people outside and it can turn heads.
On and off left it for a while, and then at the uk-mkivs megameet Jon (harveysduvet) was good enough to VAGCOM the car. It kicked out a fault to do with a intermittent cam timing sensor.
Managed to finally get it booked back in today at Audi Bexley, to investigate the fault, and re-report the brakes issue as it was getting worse again.
Here's the outcome:
- VAGCOM Fault - intermittent fault that is not showing any signs now. If it comes up 3 times the engine light will flag for a check. I'm not seeing any other issues and the car's running pretty good so fair cop. I'll keep an eye. At least it's reported and they know I've seen the fault come up should there be further problems
- Brakes - no fault found (couldn't recreate the fault).
At this point I'm a bit miffed, as it's not hard to re-create. Rang back down to Camberley and gave Dominic the heads up and he said if it can be proved it can be looked at and something sorted out. Agreed with Bexley that Saturday week when I've got time I'll re-create and get one of the guys out and re-create. It's a bit crap to be blunt, but as above, you have to re-create a fault to be able to look at it.
I leave the dealers, get barely half a mile down the road, and even with the windows up I've caught wind of a noise. Music off, windows down, and I'm squeaking in the traffic under light braking again. I pass a pub in Bexley Village and I'm turning heads. It's embarrassing.
I'm now very VERY pished off. Loop the loop and back to Bexley, ring in (it's half 5 now) to tell them I'm coming back and one of them's coming out with me to prove it.
End up with the Quality Manager in the car (I'll skip the bit where I give the service guy an absolute pasting). I don't have to even leave the car park (in fact I need about 30 foot of car park) to demo the problem. Having pointed out they've had it twice, it costs me between 10 and 15 quid everytime I go to Audi (train to work and back plus cab in the evening to the dealer), and it's hardly rocket science, we'll be following this up in the morning.
Tomorrow I'll ring Camberley and give them the heads up then get back to Bexley and get them to talk and sort. The guy was pretty good at acknowledging it's not been a good day for me with them. When it has to go back next, despite being quite a trek from the dealers (10+ mi) we've agreed that they'll be coming to collect and return as I shouldn't have this kind of crap. It's a start, we'll see.
More hopefully later in the week and hopefully some good news. I don't want to have to actually go back to Camberley to sort this out, there will be a riot if that happens...
To put this in to perspective though, I had a couple of niggles with VW service that were instantly smoothed over. Never had I had to put up with this level of idiocracy though. Considering that Audi are supposed to be the creme de la creme, they bloody aren't right now.
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